Question 1

How much notice do you need?

Accepted Answer

Please allow a minimum of 7 days for smaller orders. Larger, custom or fully themed orders benefit from 2–4 weeks' notice, and peak dates (Christmas, Easter, Mother's Day, Valentine's Day) book out earlier.

Question 2

What flavours are available?

Accepted Answer

White Chocolate, Chocolate, White Choc/Raspberry (also available Gluten Free), Caramel, Red Velvet, Cookies & Cream and Funfetti. Additional flavours are available on request.

Question 3

Can you match a specific colour palette or theme?

Accepted Answer

Yes — every Celebration order is styled to your palette, theme or inspiration references. Send through any images you love and we'll design accordingly.

Question 4

Do you offer dietary options?

Accepted Answer

Gluten Free options are available across selected flavours. Our home-based studio also handles gluten and other common allergens — please review our Dietary Information before ordering.

Question 5

Where do you deliver?

Accepted Answer

We deliver across Brisbane, the Redlands, Bayside, Logan and the northern Gold Coast from our Redland Bay studio. Pickup is also available by appointment.

Question 6

How do I place an order?

Accepted Answer

Submit a request via the button below with your date, quantities and any inspiration. We'll come back with a tailored design proposal, quote and next steps.

Question 7

Storage Instructions

Accepted Answer

We recommend enjoying your cupcakes on the day you collect or receive them for the freshest flavour and texture.

If you need to store them, keep them in their original box or an airtight container at cool room temperature for up to 2 days, away from direct sunlight, heat and humidity.

Please avoid refrigerating cupcakes unless necessary, as refrigeration can dry out the cake and affect the texture.

If the weather is particularly warm, or the product contains a perishable filling or decoration, refrigeration may be required. Store the product in an airtight container and allow it to return to room temperature before serving.

Question 8

Disclaimer

Accepted Answer

Every Sweet Exchange Cakery order is baked-to-order and individually handcrafted to order with care and attention to detail.

As each product is handmade, slight variations in colour, piping, decorations and overall design are to be expected. While we will always strive to recreate your chosen design as closely as possible, an exact replica cannot be guaranteed.

Decorations may also vary slightly depending on seasonal availability and supplier stock. However, the overall style, colour palette and quality of your order will always be maintained.

These small variations are part of the handcrafted nature of our products and make every order beautifully unique.

Thank you for supporting our small business. We are honoured to be part of your special celebration.

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