Pickup and delivery
Collect your order from Redland Bay or ask about delivery to selected Redlands, Brisbane, Logan and Gold Coast locations. Every arrangement is confirmed in writing before your order is finalised.
Redland Bay pickup
- Pickup is by confirmed arrangement only
- Full collection details are sent after your order is confirmed
- No public walk-in or retail browsing
- Please arrive inside your confirmed collection window
Local delivery
- Selected locations only
- Subject to your date, the production schedule and driver availability
- Fee based on destination and order requirements
- Delivery is confirmed before payment or fulfilment
Event & bulk delivery
- Workplace and venue deliveries
- Larger corporate or community orders
- Special arrangements subject to availability
- A written quote is required for event delivery
How the fee is worked out
Delivery fees are calculated based on location, timing and order requirements and will be confirmed before your order is finalised. There is no delivery cost built into product pricing, and delivery is not free unless it has been agreed for a qualifying order.
[Confirm current delivery-fee calculation and any minimum order value before publishing.]
- Distance from Redland Bay
- Delivery region
- Order size and number of boxes
- Venue access and parking
- Requested delivery time
- Weekend or special-event arrangements
Collecting from Redland Bay
- Pickup is from Redland Bay, QLD — a registered home-based food business, not a shopfront.
- The exact address is provided once your order is confirmed, and is not published online.
- Collection happens inside a scheduled window agreed with you beforehand.
- Someone else may collect on your behalf — just tell me their name in advance.
- The collector should be able to give the order name or show the confirmation email.
- Please bring flat, clear boot or footwell space; boxes need to sit level.
- Once collected, transporting the order safely becomes your responsibility.
Delivery windows
- Delivery timing is confirmed with you before your order date.
- Please make sure someone is available to receive the order in that window.
- Exact times can shift with the route and other event deliveries that day.
- Unattended delivery may not be available — orders are not left at the door.
- A missed delivery may incur additional costs where my current terms allow.
- All orders require a minimum of seven days' notice; larger and custom orders need longer.
Full contractual rules live in my terms and conditions.
Transporting treats safely
Buttercream, chocolate coatings and delicate toppers are sensitive to heat and movement. Some designs and tiered or tall setups need extra handling, which I will flag when your order is confirmed.
Keep boxes level
Carry and transport boxes flat — never tilted or stacked at an angle.
Boot, not the seat
Place boxes in a flat boot or footwell, not on a car seat where they can slide.
Use air conditioning
In warm weather, cool the car first and keep the air conditioning running.
Avoid direct sun
Keep boxes out of direct sunlight and away from heated rear windows.
Secure the load
Stop boxes from sliding, and drive gently around corners and over bumps.
Follow storage notes
Each order comes with product-specific storage and serving guidance — please follow it.
Offices, schools, venues and weddings
Workplace morning teas, school and community events, weddings, branded orders and large quantities are delivered on a scheduled basis. These orders usually need earlier booking, a formal quote, venue instructions, loading or access details, a named onsite contact and a coordinated delivery window.
Outside my usual delivery area?
Send me the suburb, event date and approximate order size. Pickup or a tailored delivery arrangement may still be possible.
Ask about deliveryEnquiries reach me at hello@sweetexchangecakery.com.au.
Delivery questions
Where is pickup?
Pickup is from my registered home-based studio in Redland Bay, QLD, by confirmed arrangement. The full collection address and instructions are sent once your order is confirmed — there is no shopfront or walk-in service.
Do you deliver to my suburb?
Delivery is offered to selected locations across the Redlands, Brisbane, Logan and the northern Gold Coast. Use the suburb checker above for an indication, then send an enquiry so availability can be confirmed for your date.
How much does delivery cost?
Delivery fees are calculated based on location, timing and order requirements and will be confirmed before your order is finalised. Nothing is charged until you have accepted the quoted fee.
Can someone else collect my order?
Yes. Let me know the name of the person collecting when your order is confirmed, and ask them to bring the order name or confirmation email with them.
Can you deliver directly to a venue?
Often, yes — offices, schools, function venues and event spaces can usually be arranged. I will need the venue address, an onsite contact and any access or loading instructions.
What happens if no one is available to receive the order?
Someone needs to be present within the confirmed delivery window; orders are not left unattended. If a delivery cannot be completed, I will contact you to arrange the next step in line with my terms.
Ordering, dietary and pricing questions are answered on the full FAQs page.