Good to know
Questions,
answered.
Ordering should feel straightforward. Find the practical details on notice, delivery, payment, dietary requirements and custom work here.
For product-specific prices, quantities and lead times, the individual product page always has the most relevant information.
Dates, notice & availability
Ordering & Availability
Start with the product page or enquiry route that best matches what you need.
01How much notice do I need to give?
Most products available to order online require a minimum of 3 business days’ notice. Custom cakes and larger orders may require additional notice depending on the design, quantity and my current order load. Need something sooner? Get in touch before ordering. I may be able to accommodate an urgent order depending on availability.
02Can I place an urgent order?
Urgent orders are not guaranteed. Contact me before ordering with your date, product and quantity so I can confirm whether I have availability. The normal online date rules still apply unless I have agreed another arrangement with you.
03Does submitting an enquiry reserve my date?
No. An enquiry or quote request lets me review your requirements and availability, but it does not reserve a date or confirm an order. Your booking is confirmed only after the required payment has been received and cleared.
Getting your order home
Pickup & Delivery
Pickup and delivery details are confirmed as part of your order where needed.
01Where do I collect my order?
Pickup is available from my registered home-based kitchen in Redland Bay by confirmed arrangement. The exact address and collection instructions are shared once your order is confirmed. See my Pickup & Delivery page for the full details.
02Do you deliver?
Yes. Pickup is from Redland Bay by appointment, and I deliver across the Redlands, with Brisbane delivery by arrangement. Set delivery rates are available for selected Redlands and Logan/Beenleigh suburbs. If your suburb isn’t included in one of my set delivery zones, contact me with your delivery address and I’ll provide a quote. View the delivery details.
03Is delivery timing guaranteed?
Delivery availability and timing are confirmed as part of your order. I do not promise same-day delivery or courier-style arrival times, and someone must be available during the agreed delivery window.
Payment & confirmation
Payments
Submitting details or reaching a payment screen is not the same as having a confirmed order.
01When is my order confirmed?
Your order is confirmed only after the required payment has been received and cleared. An enquiry, quote acceptance, order request, unpaid bank transfer order or checkout redirect does not confirm your booking by itself.
02How can I pay?
Available payment options depend on the order. Eligible online products may be paid through secure online card payment or bank transfer. Quote-based custom and corporate orders include the applicable payment instructions with the quote or invoice.
03Is a bank transfer order confirmed when I submit it?
No. A bank transfer order remains unpaid and awaiting bank transfer until the funds have cleared and I mark it as paid and confirmed.
Please read before ordering
Dietary & Gluten Free
Options differ by product, and my home-based kitchen is not allergen-free.
01Which products are available Gluten Free?
Gluten Free options are available on selected products and are shown on the relevant product page. I do not currently cater for vegan, dairy-free or egg-free requirements. Please read my full Dietary & Allergen Information.
02Is your kitchen gluten-free or allergen-free?
No. My registered home-based kitchen also handles gluten-containing ingredients and other common allergens. While I take reasonable precautions to minimise cross-contact, I cannot guarantee that any product is completely free from traces or cross-contact. Read the full Dietary & Allergen Information before ordering.
03Why can a Gluten Free order include a decoration warning?
Where applicable, an edible decoration may carry a manufacturer “may contain gluten” warning. This is disclosed before ordering and must be acknowledged where required, so you can make an informed decision.
Choosing the right path
Cakes & Cupcakes
Defined products can be ordered online; bespoke work starts with an enquiry.
01What can I order online?
02How do I order a bespoke custom cake?
Start with my Custom Cakes enquiry page and share your celebration, size, style and other requirements. I’ll review the brief and provide a quote. A submitted enquiry does not reserve the date or confirm the order.
03Will my order look exactly like a reference image?
Reference images help me understand the overall style, colours and details you like, but I do not reproduce another decorator’s work exactly. Edible colours, piping, decorations and finished designs can vary slightly, while the agreed overall direction is maintained.
04Where do I enquire about corporate or larger event orders?
Use my Corporate & Events page for branded cupcakes, business events, staff or client gifting, Awareness Days, schools, clubs and larger custom requirements.
After you order
Changes & Cancellations
Contact me as soon as possible if something needs to change.
01Can I change my order after confirming it?
Contact me as soon as possible. Minor changes may be possible depending on the stage of production, availability and the requested change. Changes can incur additional charges, and significant changes may not be possible once production has begun. See my Terms & Conditions for the full conditions.
02What if I need to cancel or postpone?
Contact me as soon as possible. Cancellation, refund and postponement outcomes depend on the timing and the work already completed. Read my Refund, Returns & Cancellations Policy and Terms & Conditions for the full rules.
03Can I change the pickup or delivery details?
Let me know as early as possible. A change is subject to availability and may affect the delivery quote or collection arrangement. It is not confirmed until I have agreed to it. Contact me with your order details.
Still unsure?
Ask me about your order.
Send me the date, product and quantity you have in mind, and I’ll point you in the right direction.